Support mental health with a valued employee benefit
PAM Wellbeing is one of the UK’s most popular Employee Assistance Programmes. We support over a million employees with their mental health and practical life matters. Providing an immediately accessible short-term counselling service on a wide range of topics. As well as digital access to expert health and wellbeing resources, via our employee wellbeing app, PAM Assist Wellbeing App.
WIDE RANGE OF SUPPORT
Employee Assistance Programme features
- Round the Clock Employee Helpline – answered by qualified counsellors who provide immediate emotional support
- Life, Legal & Debt Management Advice – provided by subject matter experts to help employees with one of the most taboo issues
- Structured Counselling & CBT – via telephone, video conference or face-to-face
- Wellbeing App – featuring expert resources, goal setting and behaviour tracking
- Live Chat – to allow employees to talk to counsellors online via the app
- Computerised CBT – provided through an evidence based NICE approved digital solution
- Management Support – to provide managers with advice on how best to support individuals
- Critical Incident Support – to guide leaders on supporting employees after a traumatic event

FINDING THE RIGHT PATHWAY
Employee assistance programme mental health pathways
Upon contacting the EAP, via the helpline, portal or app, the counsellor will triage the enquiry as follows:
- Advice required – with immediate emotional and practical support given
- Referral for specialist consultation – with expert legal, financial or medical colleague
- Therapy required – with up to six session of person centred therapy, such as CBT, arranged
- Different delivery required – such as face-to-face or telephonic (if entered via email)
- Emergency assistance – if a red flag is raised indicating the person at risk of suicide
Our approach to triage is to provide short-term counselling then determine the correct pathway for longer-term mental health support if needed.
We now also provide an Enhanced EAP Service, to provide employees with immediate access to CBT and EMDR counselling services.

Employee Assistance Programme (EAP) FAQ'S
Frequently asked questions
We support our clients as they promote the EAP to their employees.
We provide promotional launch materials and explainer videos for you to send out to your employees to advertise the service via your internal communications channels.
Whatever your needs, we have a solution to support you and would be happy to discuss your needs with you.
SET UP A FREE CONSULTATIONBenefits of working with us
Employee Assistance Programme
Reduce Absence
PAM Wellbeing’s EAP will help you to reduce absence and boost productivity
Immediate Support
Professional counsellors answer all calls to provide immediate support
Support Managers
Managers will benefit on expert insights into how to manage emotions
Affordable Benefit
Our EAP is a very cost effective but highly valued employee benefit
