Support mental health with a valued employee benefit
Many issues can cause employees to become emotionally distressed or distracted by life challenges, limiting their ability to perform. Which is why our Employee Assistance Programme (EAP) helpline, PAM Assist, is resourced by professionally qualified counsellors.
Our counsellors act as the first point of contact, providing a counselling service on a wide range of topics. Such as relationship breakdown, health concerns, debt worries, eldercare or childcare anxieties, domestic abuse, legal issues and stressful work environments.
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ACCESSIBLE AND INCLUSIVE
Employee Assistance Programme app
Employees can access our Employee Assistance Programme (EAP), 24-7, via our Freephone (0800) number, website portal or email. Or via our app, EAP Everywhere.
The EAP app includes a wealth of features, including counselling webchat and access to online advice and information. Making it easy for employees to access help.
We provide a wide range of resources to accompany the 24-7 counselling helpline, so individual calls can be directed to additional resources. These are accessed via the website, or app, and include downloadable leaflets, stress management tools, news articles and monthly features.
Request a demo to learn moreEmployee assistance programme features
| Our features | |
Immediate Support |
With PAM Assist, access to our counselling team is immediate, confidential and direct. 24 hours a day, every day of the year. |
Manager Guidance |
As well as supporting employees, we can also advise managers how best to support individuals in emotional distress. Whether due to bereavement, divorce or redundancy. |
Short-Term Counselling |
Short-term face-to-face counselling service, via our clinics or secure video conferencing technology. Or a referral to one of our legal or financial experts. |
Critical Incident Support |
Should your organisation experience a traumatic event, our critical incident team will be on hand to guide leaders and provide a psychological first aid helpline. |
FINDING THE RIGHT PATHWAY
Employee assistance programme mental health pathways
Upon contacting the EAP, via the helpline, portal or app, the counsellor will triage the enquiry as follows:
- Advice required – with immediate emotional and practical support given
- Referral for specialist consultation – with expert legal, financial or medical colleague
- Therapy required – with up to six sessions of counselling therapy, such as CBT, arranged
- Different delivery required – such as face-to-face or telephonic (if entered via email)
- Emergency assistance – if a red flag is raised indicating the person at risk of suicide
Our approach to triage is to provide short-term counselling then determine the correct pathway for longer-term mental health support if needed.
We also encourage managers to use the EAP for tips on managing their team’s emotions.
Request a demo to learn moreEmployee Assistance Programme (EAP) FAQ'S
Frequently asked questions
You will have a dedicated account manager who provides reports on take-up and usage and trend data on what issues your workforce as a whole needs support with.
Request a demo to learn moreWe support our clients as they promote the EAP to their employees.
We provide promotional launch materials and explainer videos for you to send out to your employees to advertise the service via your internal communications channels.
Benefits of working with us
Employee Assistance Programme
Reduce Absence
PAM Wellbeing’s EAP will help you to reduce absence and boost productivity
Immediate Support
Professional counsellors answer all calls to provide immediate support
Support Managers
Managers will benefit on expert insights into how to manage emotions
Affordable Benefit
Our EAP is a very cost effective but highly valued employee benefit
