Critical incidents are typically events that have the power to throw an organisation into crisis, such as a terrorist attacks, on-site fatalities, armed robbery or employee suicide. However, they can also include any event with the potential to cause distress to employees, such as the current pandemic has exerted on healthcare workers. Or an assault on a member of staff, road traffic accident, riots or environment disaster. In general, it’s best to view a critical incident as any event that has the power to traumatise employees. Even if it doesn’t stop the business from functioning.
Trauma Support FAQs
Frequently asked questions
In the immediate aftermath of a traumatic incident, people will look to their manager and organisational leaders for immediate support and direction, which is why we also provide upfront pre-incident planning. When it comes to supporting the healing process, after someone’s been exposed to a distressing event, professional support is essential. That’s why clinical care professionals provide all our critical incident support and trauma support.
It’s normal for employees to experience flashbacks, hypervigilance, sleep loss and feelings of sadness or low mood after an event. If these symptoms continue to persist or get worse, an individual could be developing post-traumatic stress disorder (PTSD). The symptoms of which include extreme physical reactions. Such as nausea, sweating or pounding heart, nightmares, extreme anxiety, invasive memories and intense feelings of distress. These can make the individual feel like the trauma is still happening. Severely impacting on them.
Trauma affects the mental health of different people in different ways. Some people may be able to quickly process their experience by talking to friends or family about what’s happened and doing things that make them feel safe again. Others might struggle to do this and become burdened by intrusive thoughts, such as replaying the episode over and over in their minds. Often people try to block out the images and memories associated with the event, which can create long-lasting problems. Expert post-incident support can help them to move on in as little as three sessions. Although more complex cases can take longer.
Critical incidents are typically events that have the power to throw an organisation into crisis, such as a terrorist attacks, on-site fatalities, armed robbery or employee suicide. However, they can also include any event with the potential to cause distress to employees, such as the current pandemic has exerted on healthcare workers.Request a call back to learn more
how to support workers traumatised during the pandemic
Ensure workers traumatised by the pandemic don’t suffer in silence
Deborah Pinchen, PAM Wellbeing’s head of trauma and critical incidents, explains how to support workers traumatised during the pandemic. As profiled on the cover of Occupational Health & Wellbeing magazine.
Benefits of working with us
Trauma Support Services
PAM Wellbeing’s qualified team can provide expert care
Limit psychological damage with timely support
Our in-house team is there for you when you need them
We offer critical incident planning, support and post-trauma care