Workplace Mediation

Workplace disputes create a negative atmosphere, cause anxiety and stress and significantly reduce the ability of individuals to perform. Workplace mediation services seek to focus on mutually beneficial outcomes, to give those trapped in dispute a means of resolving disagreements. Critical to this is giving both sides an opportunity to discuss their views and a process for restoring their relationship. This is typically done via a mediated joint meeting.

Once a dispute has deteriorated into a conflict, it can be difficult for individuals to find a resolution themselves. The process starts by inviting both sides to come together for a mediated discussion and explaining what this is designed to achieve. Book a place for the joint meeting that is discrete and private and explain how the mediator will be meeting with them to help them prepare. Also ensure the mediator is given the facts and evidence relevant to the workplace dispute.

There are some important ground rules that the mediator will explain to both sides before the meeting. The most important is that both sides to use the process to focus on an approach to resolution, not further conflict. The purpose of mediation in the workplace is to repair the relationship and moving forward, rather than go over past events. Although the process of mediation might seem daunting, third parties should not be invited, so individuals can be encouraged to talk directly to one another.

It is part of the mediator’s role to manage the situation to ensure each party respects the other and uses appropriate and constructive language. Sometimes a little ‘heat’ in the discussion can also help to generate some ‘light’ to help the process forward. The mediator will not avoid the difficult discussion that needs to be had. However, they will use their professional judgement to suggest a break to restore a better sense of balance if needed. As well as ensure the process is fair to both parties.

One of our trained workplace mediators will take charge of the process and help individuals to prepare. Rather than being too fixed in their expectations, such as expecting an apology, they will be encouraged to focus on small changes they and the other person can make. As well as helped to consider which 3-4 key things they want to communicate to the other person. Plus how they want to clarify their position and how they personally want to move things forward.