Workplace disputes create a negative atmosphere, cause anxiety and stress and significantly reduce the ability of individuals to perform. Workplace mediation services seek to focus on mutually beneficial outcomes, to give those trapped in dispute a means of resolving disagreements. Critical to this is giving both sides an opportunity to discuss their views and a process for restoring their relationship. This is typically done via a mediated joint meeting.
Workplace mediation for conflict resolution
When workplace disputes turn into conflicts, mediation between employees can be helpful for restoring working relationships. While mediation between manager and employee can also be used to reduce the likelihood of disputes reaching formal litigation.
Critical to resolving workplace disputes is allowing both parties to express their views, in a safe and confidential environment. Which is why our approach to workplace mediation is designed to help both applicants speak to each other.
Workplace mediation services
Our workplace mediators meet each party separately, to prepare them for a joint meeting to discuss what will improve their relationship going forward.
After this hour-long preparation session, a structured meeting gives both sides the same opportunity to review the facts, share feelings and agree a resolution.
Workplace disputes create a negative atmosphere, cause anxiety and stress and significantly reduce the ability of individuals to perform. Workplace mediation services seek to focus on mutually beneficial outcomes, to give those trapped in dispute a means of resolving disagreements.Request a call back to learn more
Workplace mediation features
While preparing each applicant for the joint meeting. Our approach also encourages them to pledge to peruse resolution, instead of conflict.
Our workplace mediation services include gathering all the facts and information relevant to the workplace dispute and evaluating it without bias.
As well as giving everyone the same opportunity to give their view, we also suggest creative solutions. To resolve the problem and restore relationships.
All PAM Wellbeing workplace mediators are psychological wellbeing and mental health specialists. So can help to reduce the stress and anxiety linked to disputes.
Workplace mediation outcomes
The ultimate aim of our mediation process is to allow differences to be aired in a structured way. Then facilitate both sides in identifying structured steps to move forward.
Whether you require mediation between employees, or mediation between manager and employee, our approach can help:
- Prevent workplace disputes spiraling out of control
- Reduce the likelihood of disputes reaching litigation
- Give employees ownership over decisions and outcomes
- Ease the stress and anxiety that can arise from conflict
- Limit confrontation and unpredictable incidents
Workplace mediation FAQ'S
Frequently asked questions
Once a dispute has deteriorated into a conflict, it can be difficult for individuals to find a resolution themselves. The process starts by inviting both sides to come together for a mediated discussion and explaining what this is designed to achieve. Book a place for the joint meeting that is discrete and private and explain how the mediator will be meeting with them to help them prepare. Also ensure the mediator is given the facts and evidence relevant to the workplace dispute.
There are some important ground rules that the mediator will explain to both sides before the meeting. The most important is that both sides to use the process to focus on an approach to resolution, not further conflict. The purpose of mediation in the workplace is to repair the relationship and moving forward, rather than go over past events. Although the process of mediation might seem daunting, third parties should not be invited, so individuals can be encouraged to talk directly to one another.
It is part of the mediator’s role to manage the situation to ensure each party respects the other and uses appropriate and constructive language. Sometimes a little ‘heat’ in the discussion can also help to generate some ‘light’ to help the process forward. The mediator will not avoid the difficult discussion that needs to be had. However, they will use their professional judgement to suggest a break to restore a better sense of balance if needed. As well as ensure the process is fair to both parties.
One of our trained workplace mediators will take charge of the process and help individuals to prepare. Rather than being too fixed in their expectations, such as expecting an apology, they will be encouraged to focus on small changes they and the other person can make. As well as helped to consider which 3-4 key things they want to communicate to the other person. Plus how they want to clarify their position and how they personally want to move things forward.
Once a dispute has deteriorated into a conflict, it can be difficult for individuals to find a resolution themselves. The process starts by inviting both sides to come together for a mediated discussion and explaining what this is designed to achieve.Request a call back to learn more
Benefits of working with us
PAM Wellbeings skillful mediators will help resolve the conflict
We help take away the stress and anxiety caused by disputes
We get employees to commit to pursing resolution, not conflict
Our approach limits the risk of disputes reaching formal litigation