Quality Standards

PAM Group, who own PAM Wellbeing, operate to the highest quality clinical standards. These governance standards include:
ISO 9001 Quality Management

ISO 9001 helps us to effectively manage our business and meet our client’s requirements. ISO 9001 is the International Standard for Quality Management Systems. It is the most widely used way of demonstrating to clients that we are committed to our service and have been assessed accordingly.


​​ISO 27001 Information Security Management

As health professionals, we  deal with large amounts of personal and medical information. Given our embrace of systems we therefore recognise the need to provide confidence to our clients that our systems are secure and support our operations.

ISO 27001 is the International Standard for Information Security Management Systems (ISMS). It allows both us and our clients to take confidence in the information security measures that we employ. This includes the continued accessibility, confidentiality and integrity of our own information and that of our clients as well as legal compliance.

Health & Care Professions Council

The Health Care Professionals’ Council are a regulator, and were set up to protect the public. To do this, the HCPC keep a Register of health and care professionals who meet standards for their training, professional skills, behaviour and health. All of our physiotherapists, dietitians, doctors, psychologists and clinicians are regulated and registered with the HCPC.

The Chartered Society of Physiotherapy

Founded in 1894, the Chartered Society of Physiotherapy has grown to become the profession's largest membership organisation. The CSP is a member-led organisation governed by an elected Council, providing a wide range of member services and campaign on behalf of all physiotherapy staff and the physiotherapy profession. All PAM Wellbeing Physiotherapists are member of the CSP and share their vision that physiotherapy is to transform lives, maximise independence and empower populations. 

BACP - British Association for Counselling & Psychotherapy

BACP accreditation is a widely-valued quality status for practitioners, organisations and training courses, designed to recognise the achievement of high standards of knowledge, experience and development. It enables clients, employers and practitioners to make an informed decision when choosing a therapist, service or counselling / psychotherapy training.

​Investors in People

Occupational health is people-driven business; we therefore rely on the quality output and performance of our staff in order to provide high quality services to our clients. To achieve this PAM invests extensively in our people through continued professional development.

In order to ensure that our approach and practices are aligned to best practice and are effective we have undergone a comprehensive project of assessments and audits carried out by Investors in People – who are the UK’s leading people management standard, specialising in transforming business performance through people.


​EAP Association

PAM Assist, our EAP business, has achieved registered membership status with The UK Employee Assistance Professionals Association, having met strict criteria relating to EAP standards, professional practice and delivery.

The UK EAPA was established in 1998 and follows EAPA global standards that are adapted local to the UK market; this makes the UK EAPA Standards of Professional Practice the only credible set of standards to which EAP providers operate.

The Association represents the UK EAP industry to government and other professional bodies.

Faculty of Occupational Medicine SEQOHS

SEQOHS (Safe Effective Quality Occupational Health Service) provides a set of standards and a process of voluntary accreditation that aims to raise the overall standard of care provided by occupational health providers. 

SEQOHS aims to:

  • Enable OH providers to identify the standards of practice to which they should aspire

  • Credit the good work being done by high quality occupational health providers

  • Raise standards where they need to be raised

  • Help purchasers differentiate OH providers that attain the desired standards from those that do not