The way that an organisation responds and reacts to a critical incident has a lasting impact on employees. If employees feel like their life has been put at risk it can severely shake them. This is a normal response, but the support they receive from this point plays a large part in their recovery. Critical incident management seeks to limit long-term psychological damage, such as post-traumatic stress disorder (PTSD) by helping them to process their experience.
Critical incident management to reduce psychological injury
Managing traumatic events requires appropriate critical incident support, if you wish to reduce the risk of employees developing psychological injuries.
How you respond in the aftermath of a traumatic event will have a significant impact on the recovery of those affected. Reassure employees that their wellbeing matters and help them to recover with professional critical incident support.
DEAL WITH A TRAUMATIC EVENT
Critical incident management
Traumatic events can cause people to experience strong reactions, ranging from constantly replaying the event, to feelings of sadness, anger or guilt.
Our critical incident support services are designed to help employees understand and process these reactions to facilitate their recovery.
When it comes to supporting individuals experiencing the psychological aftermath of being exposed to a deeply distressing event, professional support is essential.Request a call back to learn more
Critical incident support features
Critical Incident EAP Helpline
Employees are given immediate access to our Critical Incident EAP helpline, offering 24/7 telephone support from professional trauma counsellors.
Best practice care
Provide expert care to managers and employees, based on best practice research, NICE guidelines and years of delivering effective interventions.
Critical incident stress debriefing
On-site support services include a Critical Incident Stress Debriefing (CISD).
Minimal business disruption
By helping employees to recover as quickly as possible, we can also help you to minimise the disruption to your business and its ability to function.
Critical Incident Support
Our extensive experience of responding to critical incidents, including the Westminster attack and Manchester bombing, means we can help employees impacted by:
- Terrorist attacks
- On-site fatalities
- Employee suicide
- Assaults on staff
- Pandemic fatalities
- Environmental disasters
- Road traffic accidents
Critical Incident Support FAQ's
Frequently asked questions
Trauma affects different people in different ways. Some people may be able to quickly process their experience by talking to friends or family about what’s happened and doing things that make them feel safe again. Others might struggle to do this and become burdened by intrusive thoughts, such as replaying the episode over and over in their minds. Often people try to block out the images and memories associated with the event, which can create long-lasting problems. Expert post-incident support can help them to move on in as little as three sessions. Although more complex cases can take longer.
In the immediate aftermath of an event, people will look to their manager and organisational leaders for immediate support and direction, which is why we also provide upfront pre-incident planning. When it comes to supporting individuals experiencing the psychological aftermath of being exposed to a deeply distressing event, professional support is essential. That’s why experienced professionals provide all our critical incident support.
Most business continuity plans look at how to get systems and buildings back online, when it’s just as important to think about how to get people performing again. Upset and distressed employees will not be able to think clearly or function properly. The sooner you can support them to process their emotions and recover the sooner the business can start to perform again. If you want an effective business recovery plan, this also needs to include trauma recovery.
Depending on the extent to which someone was traumatised by the event, or this triggered a previously unresolved past trauma, some individuals may need further support. Our specialist post-incident support includes Cognitive Behavioural Therapy (CBT) and Eye Movement Desensitisation and Reprocessing (EMDR). We also provide employers and managers with advice on how to tell if someone might need further support.
Critical incident management seeks to limit long-term psychological damage, such as post-traumatic stress disorder (PTSD) by helping employees to process their experience.Request a call back to learn more
Benefits of working with us
Critical Incident Support
PAM Wellbeing’s qualified team can provide expert care
We limit psychological damage with timely support
Our in-house team is there for you when you need them
We offer critical incident planning, support and post-trauma care